Two out of the three associates I encountered were obviously not happy and were rather snobby. I actually hate going in there because of how many rude occurrences Ive had. I almost hate to ask for or accept help with makeup as they act like you are wasting their time and are annoyed. Today I asked if they carried a certain brand of face product which they never heard of and asked where I seen it, so I said Sephora carried it and was hoping they had it. The associates response was "well why dont you go to Sephora?!" I was JUST asking. I dont know if its a small city problem but the Ulta in Appleton has waayy nicer associates and is actually happy to help..or are better at faking it. It sucks there is no competition for this Ulta as they would have to step up their game.
The ladies were so nice & helpful! They helped my mom who never wears makeup- learn about makeup and find her the best of the best! & they were out of the tarte free gift purchase, so they gave me something else! They were so sweet
I'm absolutely terrible and clueless at makeup, so I put on my big girl clothes to see if i could get help on what to get or advise. Walked in there and felt instant anxiety because everyone stared at me as if to say, why tf are you here you aren't wearing makeup. Was walking through and someone actually asked me of I needed help. Okay cool. Flat out said, hey I'm terrible at makeup could you help me find an everyday look, I'm sorry I don't know really anything. Was talking about whether I liked this or that... lady I just said I don't know anything how am I suppose to know what I like or don't like please explain. She showed me what she had on and walked away. No one else offered to see if i was okay. Got too overwhelmed, had anxiety attack, and had to leave frustraited and defeated. I know I dont know makeup, I know it looks bad as a 22yr old, I know I dont have "the look"... but please don't make me feel completely terrible about myself and make me hate myself more than I already do. That customer service was plain terrible... at least show me sympathy or explain to me...it took me months of wanting to go and finally want to look pretty... now I never want to go back from embarrassment. Maybe I'm neive or childish or it's all in my head... I just had a terrible experience tonight...
Kim the manager is totally unprofessional rude and with no clue of what is customer service. I definitely don't recommend the hair salon.
There's this hair's stylist that was asked if can do the style on one hair magazines the salon has. The final result was a fiasco and $$$$
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Ulta Beauty is a US Hair Care Studio based in Wausau, Wisconsin. Ulta Beauty is located at 3555 Rib Mountain Dr, Wausau, WI 54401, USA.
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