Really smart and iPhone products in Apple products but they should be knowledgeable and other products -
We had a great experience getting my track pad fixed. Everyone we worked with were friendly and professional. Well done HappyMac!
I am not sure where all these negative comments are coming from because I have never had anything but awesome customer service from HappyMac. As a local business owner myself I have relied on them for all of my business and personal needs as well as referred multiple friends and family to their shop, all of which are as impressed as I am with their offerings. Jim (Not sure of his last name) is by far the best customer service person I have worked with in all of my experiences just about anywhere. Very polite, understanding and knows what he is talking about. Very down to earth, without all the cooperate tag lines and policies you get at Best Buy, he tells your how it is and sells you a product that fits your needs, not something you don't need, which in return saves me money. Their computer pricing matches what Apple online offers, so I can buy with confidence and get my product the same day most of the time which is major plus. I have had multiple computers serviced at their location also and everything is always handled wonderfully and professionally. Their pricing again is competitive with Apple stores I have visited in Madison and Milwaukee. Macs are more expensive to fix, plain and simple. You don't buy an Audi and expect parts and repairs to run at Chevy and Ford pricing do you ? What is so different about a high end product in any category ? But you also expect that Audi to be a superior car and run 300,000 miles with fewer problems. Macs fall into that category. I have Macs that are 12 years old and run fine as the day I purchased it. The repairs cost more but the longevity you get from a Mac outweighs and offsets those costs. So if you cant muster higher repair costs, don't buy a product you cant afford to maintain. Champagne taste at beer prices sound familiar ? And a dog in the store ? Come on, who cares ! I once had my car stolen from a black man ! I don't think or should think every black man is going to steal my car. A dog ? Really ? A bad review because of a dog. No sorry I feel that these bad reviews were written by whiners that didn't want to pay to have their computer serviced or are the competition putting out a bad name for this great local business. Also keep in mind, as a business owner I understand that its hard to keep prices competitive with the big cooperate stores, but I think they do a good just at keeping their prices within reason. Don't listen to the other reviews ! Take it from someone that has been there multiple times and has always received nothing but the very best in customer service !
Decent and one of few apple retailers in central Wisconsin. Solid repair services
Noticed I didn't describe my review while looking at my google account. I brought my iMac in for service that I purchased at Happy Mac because the color on my machine was creating a gradient. They told me my monitor was fine after holding my computer for 3 days. When I went to pick it up they told me a owed them $90 for updates they installed that I never asked them to do. And would not give back my computer till after I paid them. So I paid $90 for them to install some updates to my machine, that I never asked them to do and they didn't even acknowledge the problem I brought my computer in for the first place.
Happymac Digital Electronics is a US Electronics Store based in Wausau, Wisconsin. Happymac Digital Electronics is located at 1000 S 17th Ave, Wausau, WI 54401, USA.
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