Crappiest customer service. Got a rep who constantly not paying attention to you and jumps into side conversation with other coworkers. Then other coworkers trying to promote portable batteries for sale but doesn’t even know what she’s talking about! Adds in stupid comments like “yeah, whatever that is, but it’s really good” okay? Good job selling me on the product. We spent 3 hours here and left incomplete. Plans weren’t even discussed. All we knew was we had 2 phones that worked. Our rep took TWO WEEKS to get us SIM cards for our phones that we were bringing from Verizon. Had issues even getting the phones connected because our rep told us they were eligible and now they’re NOT. What a waste of my time. If they weren’t eligible, I would’ve NOT switched to sprint. They made me do the run around calls to try to get the phones activated and In the end the rep basically said “call Corp. not my problem” oh I will be calling Corp. I’m cancelling and demanding a full refund. It’s not my fault it was past the 14 day return period because your rep “ordered them” but used them for someone else, and then had to order me new ones which took up the 14 days! Shittiest customer service I’ve received. Ridiculous
Thank you for all your help and setting up my new phone Brenda
Thank you for all of your assistance, Brenda Damrow! You not only retrieved all of my "lost" photo's, but you also saved me money! And, I was able to get a great phone! Thank you for outstanding customer service!!! You certainly went above and beyond!
I run a non profit homeless shelter and recently had to re-do my entire plan. Travis was there to help me and did a phenomenal job going through each of my phone numbers and helped me sort through which lines I needed and which to cancel. I have never worked with a more thorough, polite, professional customer service professional during my job as an executive director. I want to thank Sprint for hiring Travis, because I have been back twice for help and he was there with his time and a smile. Thank you again. Tammy O.
I have been a sprint customer for 14 yrs. The service is terrible in the Mosinee area. I went to the sprint store to cancel service & they talked me into this great deal where I could get 2 new phones & my bill would drop $50 a month. They never switched my plan so for months I was paying an extra $50 per month. Sprint can not help me because i went to a store and did not contact them directly. The store rep said she would get me the credits for their mistake a month ago. Today I'm told there's nothing they can do for me. I will be switching from Sprint for good! How do you have stores that have nothing to do with the company? I do believe I would not have had these problems at another store location.
Sprint Store is a US Electronics Store based in Wausau, Wisconsin. Sprint Store is located at 705 S 24th Ave #420, Wausau, WI 54401, USA.
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